Privacy Policy

This privacy policy describes how Visit Øst-Norge collects and uses personal data. Personal information is information that can be linked to you as an individual. It can be name, address, e-mail, telephone number or similar. You yourself have the right to decide on this information. Below you will see what information we collect and use, why and how we collect it and how we protect it. Visit Øst-Norge is the data controller for the company's processing of personal data.

1. Customer and member information:

Visit Øst-Norge processes personal information about customers and suppliers in addition to any third party that is necessary for the implementation of contractual obligations. Among the information that is processed is contact information for contact persons at customers and suppliers. The personal information is stored in our CRM system.

2. Personal data in connection with marketing:

Visit Øst-Norge processes personal data in connection with marketing. This personal information will not be disclosed to other businesses without your consent.

Mailing:
It is possible to subscribe to various emails from Visit Øst-Norge. This is voluntary and means that you regularly receive the emails you have chosen to subscribe to. In order to sign up for those mailings, it is necessary to register with an email address and contact information. This information is stored in our CRM and email system (SuperOffice / Make). You can withdraw your consent for the sending of e-mails at any time. Visit Øst-Norge will then delete your contact information from the address list of the relevant newsletter.

Information about potential customers
Visit Øst-Norge stores contact information for potential professional customers. The information is obtained from participation in various fairs, business cards received or correspondence with representatives of the company. The purpose of this processing of personal data is to carry out marketing aimed at potential customers for our products and services in order to coordinate this marketing work. The personal information of potential customers is deleted within 5 years after it was entered into the database, unless a customer relationship is established - or consent to further storage is given.

Use of cookies on the websites:
On Visit East Norway's website, we log information about all visitors using Google Analytics. The information that is logged cannot be traced back to you as an individual. We use cookies so that we can work to improve the website and the user experience. The information cookies are mainly used for traffic measurement and optimization of the websites. You can delete saved cookies from your browser yourself. Would you like to know more about how you can manage your cookies? - Read more about cookies at Nettvett.no

These are the cookies we use:
Google Analytics and Google Tag Manager:
The cookie on our website is from Google Analytics in combination with Google Tag Manager. It is
possible to opt out of all registration in Google Analytics by installing an add-on in the browser: Google
Analytics Opt-out Browser Add-on. According to Google's guidelines for the use of Google Analytics,
personal information about users is not collected. The data collected is stored on Google's servers. Here
you can read more about how Google collects and protects data.

Google Display Advertising:
The DoubleClick cookie is a third-party cookie which means that third-party providers, including Google, display their own targeted advertisements from Visit Øst-Norge on a number of websites that are part of Google's content network. This is also known as remarketing. This is used to target relevant ads to users based on interests and previous website usage. It contributes to more relevant marketing for you as a user. You can opt out of targeted Google Display ads here

Facebook Analytics:
We use the Facebook Conversion Tracking Pixel to track and improve our marketing campaigns on
Facebook. Read more about advertisements on Facebook and how you can adjust your personal settings
on Facebook.

Youtube:
On pages where Youtube videos are shown, some of Youtube's most common cookies are loaded. These are used both to obtain information that is necessary to determine how the content should be displayed on your device, as well as to obtain statistics. If you are logged in with your Google user, Youtube can associate your activities with the user, for example when you give a video a thumbs up.

3. Personal information in connection with online booking:

For bookings through our booking solution (CityBreak), Visit Øst-Norge stores the personal information that is necessary to maintain the agreement. This is done in order to be able to process your order. The information is name, address, telephone, e-mail and any other information you provide in connection with the order. Payment information is stored with our online shopping provider. Your ordinary personal data is shared with the supplier of the product / experience you have ordered and stored in the Citybreak system.

4. Personal information in connection with registration of events:

When you register information about an event in Visit Øst-Norge’s online event form, you must register with your name and email address. We need this to be able to contact you if questions arise regarding your entry or the material you have used. The contact information will not be used for marketing.